Push

Support

Help with Push.

Getting started

  1. Install Push on the parent's phone. It starts as the family's own phone, with every tab available.
  2. Open Grown-ups and unlock it with Face ID, Touch ID or the passcode. In Family settings, set the rider's name and weekly goal.
  3. On Adventure, pick Skateboard or Scooter and tap Let's try it. Check the space and gear together, then tap I tried it! and choose how it felt.
  4. Back in Grown-ups, open a try under Ready for review and save the mastery level you saw.

To use a separate device for the child, see Family sharing.

Quests and progress

Why is the next quest locked?

Each quest opens when a grown-up marks the earlier ones Independent. Practising earns XP but never unlocks a quest by itself. You can read a locked quest's steps at any time.

How does practice XP work?

Each quest earns up to 10 XP once per day, whatever the rider says it felt like. Every try is kept in the journal. XP celebrates showing up and is separate from the grown-up's mastery reviews.

What do the mastery levels mean?

Trying: exploring the skill. With help: support or prompts needed. Independent: safely without help. Consistent: independently on several different outings. The latest review wins, so a skill can move back as well as forward.

Family sharing

How do I set up family sharing?
  1. On the parent's phone, open Grown-ups → Family settings and connect this family to iCloud.
  2. Choose Invite family and invite the child's own, different Apple Account with read and write permission.
  3. On the child's device, open and accept the share link, then choose Join as child-only device. Do not create a new family on the child's device.

Joining makes that device child-only: it can practise and earn XP but cannot open grown-up controls. Reviews stay on the parent's phone.

Progress isn't showing on the other device

Push syncs when the app opens or returns to the foreground, after check-ins and reviews, and when you tap Sync now. It doesn't sync in the background, so open the app on both devices. Progress made offline stays on the device until a later successful sync.

Can I change a child-only device back?

No. Making a device child-only is deliberate and can't be undone from inside the app. Deleting and reinstalling may reset it, but this can lose unsynced progress.

Game Center

How do I connect Game Center?

On a child-only device, open My wins → This device & sync and connect Game Center. Confirm the account shown is the child's own Game Center player, not a parent's. The family's own phone never connects to Game Center.

Game Center won't connect

Apple account, age, Screen Time and Game Center restrictions can prevent connection. Push doesn't bypass them. Awards also show inside the app without Game Center.

Your data

Can I export or delete my data?

Parents can export progress as JSON from Family settings. Deleting the app removes local data on that device. Records saved to iCloud stay in your iCloud account until you remove them there, and revoking a share doesn't erase copies already downloaded. We hold no copy and can't delete it for you. See the privacy policy.

The app says my progress can't be read

If the local data file can't be read, Push stops writing rather than resetting it. Please email us before deleting the app so we can help you recover it.

Safety

Push offers supervised practice prompts. It isn't professional coaching and can't guarantee safety. Always use a helmet and pads, choose a flat, dry, traffic-free spot, and stay within reach of your child.

Contact

Questions, bugs or feedback? Email support@distyll.uk. Please include your iOS version, the Push version and the steps that led to the issue. Please don't send a child's personal details.